RIVETMarketplace
SellBoost

Privacy Policy

Last updated: October 2026

1. Information We Collect

We collect the following information when you use our services:

  • Contact Information: Email address, Discord username
  • In-Game Identifier: Your in-game ID and platform, used to invite you to sessions
  • Payment Information: Processed securely by Stripe — we never see or store card numbers
  • Order Details: Service selections, session times, preferences, and communications

2. How We Use Your Information

Your information is used to:

  • Provide and complete your ordered services
  • Communicate order updates and support
  • Process payments securely
  • Improve our services

3. Account Credentials

Rivet services are self-play, which means we never collect, ask for, or store your game account password. We only receive the in-game ID needed to invite you to a session.

  • Rivet staff and sellers will never ask for your login
  • Never share your password with anyone, including anyone claiming to represent Rivet
  • If someone asks for credentials while claiming to be us, report it to support immediately

4. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

  • Payment processors (for transaction processing)
  • Assigned crew members (only the in-game ID and order details needed to run your session — never credentials)
  • When required by law

5. Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption for all data transmission
  • Encrypted storage for sensitive data
  • Regular security audits
  • Limited access controls

6. Cookies

We use cookies for:

  • Cart functionality
  • Session management
  • Analytics (anonymized)

You can disable cookies in your browser settings, but some features may not work properly.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time

8. Data Retention

We retain order records for 2 years for customer service purposes. In-game IDs are kept only for as long as needed to run and support your sessions. You may request earlier deletion by contacting support.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Us

For privacy-related inquiries, contact us at [email protected].