RIVETMarketplace
SellBoost

Refund Policy

Last updated: October 2026

Our Commitment

We stand behind our services and want every customer to be satisfied. This refund policy outlines when and how you can receive a refund.

Full Refund Eligibility

You are eligible for a full refund if:

  • Your session has not been scheduled or started yet
  • You request cancellation within 24 hours of purchase and no session has run
  • We fail to deliver a session you booked
  • A verified account ban is directly attributable to a Rivet session

Partial Refund Eligibility

You may be eligible for a partial refund if:

  • You cancel after a session has started — refund proportional to unused time
  • Significant delays occur beyond the session times we agreed
  • Service issues that partially impact your order

Non-Refundable Situations

Refunds are not available for:

  • Session time already run (for example, completed lobby time)
  • Account issues unrelated to our service (existing bans, suspensions)
  • Changes to game systems, servers, or matchmaking made by the publisher
  • Customer-caused delays (missing your session, not responding, ignoring the lobby rules)
  • Violation of our Terms of Service

How to Request a Refund

  1. Contact our support team via live chat or email
  2. Provide your order number and reason for the refund request
  3. Allow 24-48 hours for review
  4. If approved, refunds are processed within 5-10 business days

Refund Method

Refunds are issued to the original payment method used for purchase. Processing time depends on your payment provider.

Disputes

We encourage customers to contact us before filing a chargeback. We are committed to resolving issues fairly and quickly. Filing a chargeback without contacting us first may result in being banned from future services.

Contact for Refunds

For refund requests, please contact: [email protected]

Include:

  • Order number
  • Email used for purchase
  • Reason for the refund request
  • Any relevant screenshots or evidence