My payment is not confirmed yet

Most payments confirm on their own. Card payments are confirmed by Stripe, and crypto invoices confirm once they reach the required number of network confirmations. An order opens and its order room appears as soon as the payment is recorded.

Check these first

• If you just paid, wait a few seconds and refresh the order page.
• Look for the email receipt. If it arrived, the payment went through.
• For crypto, open the invoice page and check the confirmation count, and make sure you sent the exact amount in the right coin.

When staff verify a payment by hand

Some payments cannot be matched automatically, for example a crypto transfer with the wrong amount, or a payment arranged with our team. In those cases Rivet staff check the payment and record it on the order manually. Once it is recorded, the order opens like any other.

To speed this up, send support your order number or invoice, the email used at checkout, and a screenshot of the payment or the transaction link.