When you can get a refund

Full refund

• You cancel before work on your order has started: no session has run, no booster is working on it, and no code or item has been sent.
• We are unable to start or deliver the order you paid for.

Not refundable

Once an order has been started or delivered it cannot be refunded. There are no partial refunds.

• Orders in progress: a session, unlock or boost that has already started.
• Delivered orders: codes, items, accounts and completed sessions.
• Account issues unrelated to our service, such as existing bans or suspensions.
• Changes to game systems, servers or matchmaking made by the publisher.
• Customer-caused delays: missing your session, not responding, or ignoring the lobby rules.
• Violations of our Terms of Service.