How to request a refund

Refunds & disputes · 1 min read

Contact support through the live chat or a ticket on the contact page. There is no support email; everything runs through the website.
Give us your order number and the reason for the request.
Allow 24-48 hours for review.
If approved, the refund is processed within 5-10 business days.

What to include

Your order number
The email address on your Rivet account
The reason for your request
Any relevant screenshots or evidence

Refunds go back to the original payment method. How long it then takes to show up depends on your payment provider.

Useful pagesContact support

← Back to Refunds & disputes

When you can get a refundFull refunds only before your order is started or delivered, and what is not refundable.
Opening a dispute on an orderIf something is wrong, open a dispute from the order. Rivet support reviews the thread and decides.

Not finding what you are looking for?

Our team is available 24/7. Use the live chat bubble in the corner of any page for the fastest reply, or send us a ticket and include your order number so we can jump straight in.

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What to include

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