Refunds & disputes
When you can get your money back, how to ask for it, and how disputes are handled.
- When you can get a refundFull refunds only before your order is started or delivered, and what is not refundable.
- How to request a refundOpen a ticket or live chat with your order number and reason. Review takes 24-48 hours, then refunds take 5-10 business days.
- Opening a dispute on an orderIf something is wrong, open a dispute from the order. Rivet support reviews the thread and decides.
Other topics
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Our team is available 24/7. Use the live chat bubble in the corner of any page for the fastest reply, or send us a ticket and include your order number so we can jump straight in.