Opening a dispute on an order
Refunds & disputes · 1 min read
A dispute is the right move when a delivery is wrong, missing or does not work, and talking in the order room has not fixed it.
- Open the order from your account.
- Use the dispute form on the order page and explain what is wrong.
- The order is marked as disputed and Rivet support gets the full order thread.
- Support reviews the evidence and resolves the dispute.
- Do not press Mark as received while an issue is open.
- Keep your evidence in the order room, including screenshots and what you were told.
- Stay in the order chat. Support reads that thread.